Plain terms for ending a desk lease and getting money back. No notice period, no cancellation fee, and your data is never held over you.
1. What You Are Paying For
A lease on desk software — MoveDesk, FloorDesk, PoolDesk, RealtorDesk or TruckDesk — billed monthly. The lease covers the software itself, hosting, updates, security patching and support. You are not buying a copy of the software and you are not paying a setup fee.
2. Your First Month
If the desk does not do what we told you it would, tell us inside the first thirty days and we refund that month in full. We would rather give the month back than keep a company on software that does not fit how it works.
3. Cancelling
Write to [email protected] at any time. The lease ends at the close of the period you have already paid for — we do not bill you again after that, and we do not cut you off early for the time you have paid.
There is no cancellation fee and no notice period beyond the current month.
4. Partial Months
We do not pro-rate a month that has already started. You keep full access until it ends.
5. If We Break It
If a fault on our side makes a desk unusable for more than a full business day and you tell us, we credit that time. If we cannot fix it, we refund the month and help you get your data out.
6. What Is Never Refundable
Third-party charges we passed through at cost — a domain registration, a payment processor's fee, an SMS or email provider's charge. Those leave our hands the moment they are paid and we do not mark them up.
7. Your Data Is Never Held
🔴 We never hold your data hostage to a bill. Cancel, and you can export your records for at least thirty days afterwards, in a format you can actually open. We will help you do it. A company's own operating history is not leverage.
8. How Long a Refund Takes
Card refunds are issued within five business days and typically appear within another five, depending on your bank. We tell you the date we issued it.
9. If You Disagree
Write to us before you dispute a charge with your bank. A chargeback freezes the account automatically and helps neither of us. We have never refused a reasonable refund request.
10. Changes
If we change this policy, the version in force when you paid is the one that applies to that payment.
11. Governing Law
New Jersey.
Not Legal Advice
This page explains how we operate. It is not legal advice, and it does not replace an agreement you have signed with us. Where this page and a signed agreement disagree, the signed agreement controls.
Questions
Write to [email protected]. RunKeepAI, Elizabeth, New Jersey.